Visual appeal, it’s an art form and it makes a big impact. There is no branding without focusing on visual appeal, because visual appeal is a critical part of branding. For example, the colors you pick for buttons and text determine how many clicks you get and ultimately how much engagement you receive (think sign-up or purchase links). Many will say that content is key, but visual content dominates just as much if not more of the content field. All you have to do is look at Pinterest or Instagram to see that we’re a visual culture and visual matters. Don’t believe me or know where to start?
A good place to start is identifying what type of company you are and what you’re trying to project. Understanding that and having a clear vision of current and future direction will help inform your choices here. Take a look at the infographics in this article http://bit.ly/Z4mx1b. There is one midway down the page that shows arcs of brands delineated by their common colors. There are even key words that are implicated by each color, and the kinds of words that these colors evoke that you need to consider when you’re identifying what type of company you are and what you’re trying to project.
The next thing to consider is your objective, what is your goal? If it’s a deliverable, what is the desired outcome you are trying to effect? The infographic with the series of “Buy” buttons in different colors is a good indicator for matching goal and desired outcome to color choice. Additionally, another infographic detailing an experiment with color choice for a “Get started now” button is also a good resource. Then you need to consider your audience, which is what their next infographic tackles. There are certain colors that attract women and men, just men, or just women. Knowing your audience is not an option, it’s a requirement.
If these don’t convince you that visuals are important, just check out the statistics on Pinterest http://bit.ly/Z4mEtO. Pinterest is all about identifying key influencers and tapping into their likes to spread your content. Most of Pinterest activity is user-generated (from repins) as compared to brand-driven (a small percentage pertaining to what you pin to start with). There are also certain times of the day that work better for certain industries to pin at and the fact that Pinterest draws a mostly female audience to consider.
There’s also Instagram, which Facebook purchased and has started to transform to adapt it for its use (to the delight and disgust of others)http://nyr.kr/18TQLWr. Instagram seems to be on the right track with one thing if nothing else, and that’s adding in a tagging element where the person posting the image can tag everyone in the photo. There’s also a “Photos of You” the collects photos you’ve been tagged in, much like how Facebook compiles a photo section of you. Everyone likes to see themselves in a photo, relate to what’s in a photo and share what’s in a photo. Whether it’s Pinterest or Instagram, it’s important to develop a strategy for making the most of it with your brand.
So there you have, an argument for why visual is king. It’s a type of content, it’s just as if not more important than verbal content and it deserves the same type of consideration. How does your visual appeal measure up? What is your visual appeal doing for you? Become more visually appealing and see where it takes you.
PR Fail to Communicate
Tags: #prfail, Boston marathon bombings, Epicurious tweets and Boston bombings, failure to communicate, issuing a proper PR apology, McDonald's ad and mental illness, McDonald's Big Mac ad, originality vs. careless borrowing, responding in crisis management situations, taking ownership of statements
You’ve seen it happen before. A tragic event occurs, someone thinks they’re trying to be relevant connecting themselves to it in some way (i.e. Groupon’s Tibet commercial from a few years ago). Then there are issues you just never parody, and yet there are people out there who find humor in something no one else does and do it anyways. It comes off as insensitive self promotion. It’s untimely, it’s inappropriate and it reflects poorly. Basically, it’s what is known in today’s Twitter-verse as a #prfail. One of the worst examples ocurred in the wake of the Boston Marathon bombings.
Food website Epicurious had this to say on Twitter http://bit.ly/13IzO17: “In honor of Boston and New England, may we suggest whole-grain cranberry scones!” It followed that tweet up with “Boston, our hearts are with you. Here’s a bowl of breakfast energy we could all use to start today.” These tweets hardly acknowledged what was going on in an appropriate manner. It’s kind of like when your parents tell you, “if you don’t have something nice to say don’t say anything at all.” Epicurious would have been better off playing the silence card, after all, silence is golden. Instead they didn’t, and people called them on their poor communication. Epicurious then offered up the same apology repeatedly “We truly regret that our earlier food tweets seemed insensitive. Our hearts and prayers are with the people of Boston.” Seemed insensitive, seemed insensitive? You think? That statement took no ownership of the situation and did more harm than good. Then they tried to issue a correction “Our food tweets this morning were, frankly, insensitive. Our deepest, sincere apologies.” Epicurious should’ve offered this up in the first place, instead it was too late to fix the damage that had already been done. It’s the perfect case study of “what not to do.”
Another poorly executed piece of communication is a McDonald’s ad that mocks mental illness http://usat.ly/ZexnA3. I’m sure you’ve seen those ads on TV. The ones where a single person sits with their hands crossed over their eyes holding their head in sadness. McDonald’s chose this familiar image that is associated with only one thing for their ad. Perhaps if McDonald’s had tweaked some elements or changed the background it could have changed the interpretation. However, they simply borrowed the image and used it to say “You’re not alone. Millions of people love the Big Mac.” Granted McDonald’s has now pulled this ad, but that was not smart. It’s kind of like using the universal sign for choking in an ad to communicate the person’s had too much spicy food and their throat’s on fire. Yeah, kind of like that. Situations like these aren’t funny and relating to them inappropriately doesn’t have the intended effect. It simply doesn’t sell. What it does do is create a crisis management situation that could have easily been avoided if they’d just used common sense.
The same goes for Epicurious. That whole “think before you speak/act” statement? It applies to these kind of situations. The quickest way to tank your reputation is to pull a move like these companies did here. In the case of Epicurious unless you’re someone like Red Cross tweeting about your response to these situations, or Google tweeting about how their People Finder can help, you do not have any relevancy to speak of here. Either you stay silent out of respect or you offer a simple heartfelt condolence. In the McDonald’s case, use creativity before you borrow an image. Originality is much more respected than careless borrowing. In any case, you don’t want to be the one everyone’s talking about as a #prfail.